The Winter Fuel Allowance 2021

The Winter Fuel Payment is the government allowance for most state pension age people to support with heating costs.

Payment varies between £100-£300 and should be received by 31 March 2021

You will need to have lived in this country for at least one day from September 21 to September 27 2020 to be entitled.

The situation and who may be affected

The Winter Fuel Payment Team have reported difficulty with their computer system for this years payments. This has resulted in some people dropping off the system and they are unable to identify payments.

What you should do?

If you have not received payment, or a letter advising you of when this would be expected, you will need to make contact with The Winter Fuel Payment Centre (please have your National Insurance number ready).

If you are state pension age and your only government income is a War Pension or War Widow Pension, you will need to advise of this as the Winter Fuel Payment team will need to inform Veterans UK, who will process your payment.

For more information, or to report you have not received your payment, contact The Winter Fuel Payment Centre 0800 731 0160 

(Please note, lines can be busy and you may need to hold for some time.)

You can also get more information on the Winter Fuel Payment on the government website https://www.gov.uk/winter-fuel-payment